Privacy Policy
Privacy Protection
We respect your privacy and won’t share your personal information with third parties. However, we may cooperate with law enforcement agencies or court orders requesting information. For more details about our privacy policy, please contact us.
CONTACT FORMS
We use Google Analytics to collect standard internet log information and visitor behaviour patterns on our website. This data, which helps us understand site usage, is processed in a way that doesn’t identify individuals. We don’t allow Google to attempt to identify our website visitors. If we need to collect personally identifiable information, we’ll be transparent about it and explain its intended use.
Services for Minors
Our services aren’t intended for individuals under 17, and we ask that they don’t provide personal data through our website.
Social Media
Private or direct messages sent to us via social media are stored for up to 3 months and then deleted. We won’t share this information with other organisations within this timeframe unless we have your explicit consent.
Telephone and Email Contact
When you call our advertised numbers, we collect necessary information to fulfill your request. We monitor emails sent to us for viruses or malicious software. Our website’s contact form asks for information needed to respond to your enquiry.
Data Retention
Personal information collected via email, telephone, or social media will be removed after three months or earlier if no longer necessary. Other information will be destroyed after two years unless legally required to maintain our records.
Secure Sockets Layer (SSL)
Our website uses SSL encryption to protect sensitive information sent across the internet. Your personal information (excluding credit/debit card information) is never sent outside the United Kingdom.
Third Party
We engage a company called Cliniko, a very well and secure Patient Management System who will store the details of any patients we have engaged with.
Complaints
We create a file containing complaint details when we receive a complaint. We use this information only to process the complaint and check our service level. Complaint-related information is retained for two years from closure in a secure environment.
Your rights and your personal data
- The right to request a copy of your personal data which Margaret Houghton holds about you
- The right to request that Margaret Houghton corrects any personal data if it is found to be inaccurate or out of date
- The right to request your personal data is erased where it is no longer necessary for Margaret Houghton to retain such data
- The right to withdraw your consent to the processing at any time
- The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing
Access to Personal Information
We aim to be transparent about the personal information we hold. Individuals can make a ‘subject access request’ to find out if we hold any personal information about them. If we do hold information about you, you can ask us to correct any mistakes.
Links to Other Websites
This privacy notice doesn’t cover links within this website linking to other websites. We encourage you to read the privacy notices on the other websites you visit.
Changes to This Privacy Policy
We regularly review our privacy notice and strive to meet the highest standards when collecting and using your personal information. We take complaints about this seriously and welcome any suggestions for improving our procedures.
